Communication Solutions wants our community, clients and team members to know we are here for you during this challenging time. Our continued commitment to team member health and safety is a top priority. We know that staying connected through technology is ever so important, now more than ever. Here at CSLLC, we have implemented several practices to do our part in providing a safe working environment for our team members, while being able to continue to help both residential and business consumers order, install, and keep their broadband services working.
Using every other work station to ensure safe distancing while working.
Practicing safe distancing in all common areas.
Where and when available
at each center.
Cleaners and sanitation supplies readily accessible.
Using professional medical grade cleaning supplies.
CSLLC has been deemed an essential business according to the DHS CISA, communication workers, including broadband, broadcast, cable, and journalists are essential to continued critical infrastructure viability, including staffing operations centers, maintaining and repairing critical infrastructure, operating call centers, working construction, and performing management functions among others.
Our clients are a very intricate part of making sure broadband is provided to customers across the country. We actually do a lot more than outbound calling including help desk, inbound ordering, and click to chat customer service to help both business and residential customers order, install, and keep their broadband services working.
Through this unprecedented situation, we are doing everything in our power to follow the CDC guidelines and keep our employees safe.
Communications support is considered an essential needs during this time. Call centers supporting communications products have been listed as an essential needs business with the DHC CISA:
DHS Cybersecurity & Infrastructure Security Agency (CISA), there are 14 employment categories that the agency identifies as Essential Critical Infrastructure Workers.
Communications and Information Technology
Technicians, operators, call centers, wireline and wireless providers, cable service providers, satellite operations, and manufacturers and distributors of communications equipment. Workers who support radio, television, and media service, including news reporters, studio, and technicians for news gathering and reporting, are also included in this category, as well as data center operators, HVAC and electrical engineers, security personnel, IT managers, software and hardware engineers, and database administrators.